Nurture Gynaecology

Privacy Policy


Part A

Purpose and Context

1.0 Nurture Gynaecology is dedicated to ensuring the privacy and confidentiality of all personal information associated with our practices undertakings.

1.1 Nurture Gynaecology follows the terms and conditions of privacy and confidentiality in accordance to the Australian Privacy Principles (APPs) as outlined in schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth), forming part of the Privacy Act 1988 (‘the Act’).

1.2 The purpose of this Privacy Policy is to inform you how Nurture Gynaecology collects and manages personal information.

1.3 The point of contact regarding any queries regarding this policy is the Practice Manager. You can contact our Practice Manager on 07 2111 9108 or you can email the practice on

Part B

Australian Privacy Principles

2.0 As a private sector health service provider and under permitted health situations, Nurture Gynaecology is required to comply with the APPs as prescribed under the Act.

2.1 The APPS regulate how Nurture Gynaecology may collect, use, disclose and store personal information and how individuals, including Nurture Gynaecology’s patients may:

  • Address breaches of the APPs by Nurture Gynaecology
  • Access their own personal information; and,
  • Correct their own personal information.

2.2 To provide patients with adequate health care services, Nurture Gynaecology will need to collect and use personal information. It is important to be aware that if the patient provides incomplete or inaccurate information or the patient withholds personal health information, Nurture Gynaecology may not be able to provide the patient with the services they are requesting.

2.3 In this Privacy Policy, common terms and definitions include;

  • personal information” as defined by the Privacy Act 1988 (Cth). Meaning “information or an opinion including information or an opinion forming part of a database, whether true or not, and whether recorded in a material format or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion”; and,
  • “health information” as defined by the Privacy Act 1988 (Cth). This is a particular subset of “personal information” and means:
    1. Information or opinion about the health or disability (at any time i.e. past, present or future) of an individual that can be classified as personal information;
    2. Information or opinion about an individual’s expressed wishes about the future provision of health services that can be classified as personal information;
    3. Information or opinion about health service provided, or to be provided, to an individual, that can be classified as personal information;
    4. Other personal information collected to provide, or in providing, a health services;
    5. Other personal information about an individual collected in connection with the donation, or intended donation, by the individual of his or her body parts, organs or body substances; or
    6. Genetic information about an individual in a form that is, or could be, predictive of the health of the individual or a genetic relative of the individual.

2.3.1 Personal information also includes ‘sensitive information’ which is information including, but not limited to a patient’s:

  • Race;
  • Religion;
  • Political opinions;
  • Sexual preferences; and or,
  • Health information.

2.3.2 Information deemed ‘sensitive information’ attracts a higher privacy standard under the Act and is subject to additional mechanisms for the patient’s protection.

Part C

Types of Personal Information

3.0 From each individual patient, Nurture Gynaecology collects information that is necessary to provide the patient with health care services and treatment options.

3.1 This may include collecting information about a patient’s family history, health history, ethnic background or current or past lifestyle circumstances to assist the doctor in diagnosing and treating a patient’s condition.

Part D

Collection and Retention

4.0 Subject to clause 4.1 below, this personal information will mostly be collected directly from the patient through but not limited to the following mediums:

  1. Patient Registration form;
  2. Other medical treatment forms or questionnaires;
  3. Face to face consultation
  4. Telehealth and phone consultation

4.1 In other instances, Nurture Gynaecology may need to collect personal information about a patient from a third-party source. This may include;

  • Relatives/guardians; or,
  • Other treating health service providers (i.e GP)

4.2 This collection of information will be conducted if the patient has provided consent for Nurture Gynaecology to collect a patient’s information from a third-party source; or, where it is not reasonable or practical for Nurture Gynaecology to collect this information directly from the patient. This may include where;

  • The patients’ health is potentially at risk and the patient’s personal information is needed to provide them with emergency medical treatment.

4.3 Nurture Gynaecology will in most instances endeavour to store and retain a patient’s personal & health information in electronic format. A paper copy may also be created and stored in a patient’s physical file.

Part E

Purpose of Collection, Use & Disclosure

5.0 Nurture Gynaecology only uses a patient's personal information for the purpose they have provided the information for unless one of the following applies:

  • The patient has consented for Nurture Gynaecology to use his/her information for an alternative or additional purpose;
  • The disclosure of the patient’s information by Nurture Gynaecology is reasonably necessary for the enforcement of criminal law or a law imposing a penalty or sanction, or for the protection of public revenue.
  • The disclosure of the patient’s information by Nurture Gynaecology will prevent or reduce a serious and imminent threat to somebody's life or health; or,
  • Nurture Gynaecology is required, compelled or authorised by law to disclose the patient's information for another purpose.
    • Health professionals to provide treatment
    • Nurture Gynaecology staff may refer the patient to other health service providers for further treatment during and following the patient’s admission. These services include, but are not limited to:

      • Physiotherapy;
      • Outpatient or community health services;
      • Public hospitals;
      • Private hospitals; and
      • General practitioners; and
      • Other specialists

      These health service providers will be permitted to use the patients’ health information as part of the process of providing treatment. Please note that this process will be performed whilst maintaining confidentiality and privacy of the patient’s personal information.

    • Alternative Health Services
    • Nurture Gynaecology requires written authorisation from the patient if at any point a patient wishes to be treated by an alternative medical practitioner or health care service that requires access to the patient’s personal information. This written authorisation is to state:

      • that the patient will be utilising alternative health services; and
      • that these health services have consented for a transfer of personal/health information.
    • Other Third Parties
    • Nurture Gynaecology may provide the patient's personal information regarding a patient's treatment or condition to additional third parties. These third parties may include:

      • Parents;
      • Children;
      • Other relatives;
      • Guardians
      • A person authorised under a general power of attorney or under an enduring power of attorney granted by the patient; and
      • A person authorised by a relevant court order

      Where information is relevant or reasonable to be provided to third parties, written consent from the patient is required, with the exception of disclosure to an enduring power of attorney or as authorised or directed by a court order. Additionally, the patient may at anytime wish to request that no third parties as stated above are to access or be informed about their personal information or circumstances.

    • Other Uses of Personal Information
    • In order to ensure an optimal environment to treat patients, Nurture Gynaecology may also use personal/health information were necessary for:

      • Quality assurance processes, accreditation, audits, risk and claims management, patient satisfaction surveys and staff education and training;
      • Invoicing, billing and account management;
      • To liaise with the patients’ health funds, Medicare, Department of Veterans Affairs or third party approved account holders as necessary; and,
      • Complying with any applicable laws – i.e., in response to a subpoena or compulsory reporting to state or federal authorities.

5.1 If at any point or for any of the reasons noted above, Nurture Gynaecology uses or discloses personal health information in accordance with the APPs, Nurture Gynaecology will, where legally obligated, provide written notice to the patient regarding the use and/or disclosure.

Part F

Access and Changes to Personal Information

6.0 If an individual patient reasonably requests access to their personal information for the purposes of changing the information, the patient must engage with the Practice Manager.

6.1 The point of contact for the patient access to personal information is:

Kristy Howell
Practice Manager
Ph. (07) 2111 9108
(Monday to Friday)

Once an individual patient requests access to their personal information Nurture Gynaecology will respond within a reasonable period of time to provide the information.

6.2 Personal information will be updated in accordance to any changes to a patient's personal circumstances brought to Nurture Gynaecology’s attention. All changes to personal information will be subject to patients consent and acknowledgement.

6.3 If an individual requests access to their personal information, Nurture Gynaecology will charge $20. Please note that this fee is associated with administrative costs only.

Part G

Complaints Handling

7.0 An individual patient may complain about a breach of the Australian privacy principles, or a registered APP code [if any] that binds Nurture Gynaecology. An individual is welcome to contact the practice manager at first instance as follows:

Kristy Howell
Practice Manager
Ph. (07) 2111 9108
(Monday to Friday)

Part H

Personal Information and Overseas Recipients

8.0 Use of Overseas Parties:

(a) Nurture Gynaecology Does not engage with any overseas entities, with which personal or health information would be transferred, appointed or disclosed.

The aforementioned entities engaged overseas are subject to the legislative requirements as stipulated by the APPs.

Part I

Disposal of Personal/Health Information

9.0 If Nurture Gynaecology Receives any unsolicited personal information that is not deemed appropriate for the permitted health situation, Nurture Gynaecology will reasonably de-identify and dispose of the information accordingly.

9.1 If Nurture Gynaecology Holds any personal or health information that is no longer deemed relevant or appropriate for the permitted health situation, Nurture Gynaecology will reasonably de-identify and dispose of the information accordingly.

Part J

Access to Policy

10.0 Nurture Gynaecology provides free copies of this Privacy Policy for patients and staff to access, which can be viewed on our website – A hard copy can be requested and provided to in person.

Part K

Review of Policy

11.0 Nurture Gynaecology in accordance with any legislative change will review the terms and conditions of this policy to ensure all content is both accurate and up to date.

11.1 Notification of any additional review(s) or alteration(s) to this policy will be provided to patients and staff within 30 days of notice. If change occurs, patients and staff are required by Nurture Gynaecology to review/sign/acknowledge in writing etc. this Privacy Policy.

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